Shopify Inbox vs Tidio
How Shopify Inbox and Tidio compare on the Shopify App Store: rating, review count, pricing, the Built for Shopify badge, and where each one ranks in the store's organic search results. Every number is the App Store's own and is never edited.
Updated September 8, 2026 · App Store dataShopify Inbox vs Tidio at a glance
As of September 8, 2026, Shopify Inbox is rated 4.6 stars from 5,797 reviews and Tidio is rated 4.8 stars from 1,338 reviews on the Shopify App Store.
- Rating: Tidio has the higher rating, 4.8 stars against 4.6.
- Reviews: Shopify Inbox has more reviews, 5,797 against 1,338.
- Pricing: Shopify Inbox lists "Free", Tidio "Free plan available".
| Fact |
Shopify Inbox
|
Tidio
|
|---|---|---|
| Tagline | An AI sales associate that knows your customers | AI agent for sales and support. Live chat, email, social inbox |
| Rating | ★ 4.6 | ★ 4.8 |
| Reviews | 5,797 | 1,338 |
| Pricing | Free | Free plan available |
| Built for Shopify | No badge | No badge |
| Data as of | September 8, 2026 | September 8, 2026 |
Ratings, review counts, pricing labels and badges are read from each app's Shopify App Store search result card. Rankings are the store's organic results for the searches Rankbase tracks; sponsored results are excluded.
Where each app ranks in App Store search
| App Store search |
Shopify Inbox
|
Tidio
|
|---|---|---|
| Both apps rank · 4 searches | ||
| Inbox | #1 | #3 |
| Chat | #2 | #5 |
| Inbo | #1 | #7 |
| Live Chat | #8 | #3 |
| Only Shopify Inbox ranks · 17 searches | ||
| Online Store Chat | #1 | not in top 10 |
| Shopify In | #1 | not in top 10 |
| Shopify In Box | #1 | not in top 10 |
| Shopify Inb | #1 | not in top 10 |
| Kostenlos | #2 | not in top 10 |
| Shopify Fo | #2 | not in top 10 |
| Shopify F | #3 | not in top 10 |
| Dropify Pro | #4 | not in top 10 |
| Copify | #5 | not in top 10 |
| Amazon By | #7 | not in top 10 |
| Push Notifications | #7 | not in top 10 |
| Shoplift | #7 | not in top 10 |
| Customer Support | #8 | not in top 10 |
| Dropifi | #8 | not in top 10 |
| Impulse | #8 | not in top 10 |
| Dropif | #9 | not in top 10 |
| Dropify | #9 | not in top 10 |
| Only Tidio ranks · 8 searches | ||
| Tidio | not in top 10 | #1 |
| Tidio Live Chat | not in top 10 | #1 |
| Chatbot | not in top 10 | #4 |
| AI Chatbot | not in top 10 | #5 |
| Helpdesk | not in top 10 | #7 |
| Chat Ia | not in top 10 | #8 |
| Live | not in top 10 | #8 |
| Support | not in top 10 | #10 |
In the App Store's organic search results, Shopify Inbox ranks in the top 10 for 21 of the 3,620 searches we track and Tidio for 12. They share 4 searches: Shopify Inbox ranks higher on 3, Tidio on 1.
Frequently asked questions
Is Shopify Inbox or Tidio rated higher on the Shopify App Store?
Tidio has the higher rating, 4.8 stars against 4.6. Shopify Inbox has more reviews, 5,797 against 1,338.
Which has more reviews, Shopify Inbox or Tidio?
Shopify Inbox has more reviews, 5,797 against 1,338.
Which ranks higher in Shopify App Store search, Shopify Inbox or Tidio?
In the App Store's organic search results, Shopify Inbox ranks in the top 10 for 21 of the 3,620 searches we track and Tidio for 12. They share 4 searches: Shopify Inbox ranks higher on 3, Tidio on 1.
How is this comparison made?
Rankbase records the organic results merchants see when they search the Shopify App Store for 3,620 popular keywords, refreshed daily for published rankings and at least weekly for the rest. Each app's rating, review count, pricing label and Built for Shopify badge are taken from its App Store search result card, so they are exactly what merchants see; the date next to each app is the last time it appeared in any tracked top 10. Sponsored results are excluded, and nothing on this page is edited by hand, including for Rankbase's own apps.
More comparisons
Shopify Inbox against other apps
Rankbase paired these two apps on September 8, 2026, when both ranked in the top 3 for "inbox". The page stays as long as either app keeps ranking or the comparison keeps being read, and every number on it is refreshed from the App Store.
Rank higher on the Shopify App Store
Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.
Explore Rankbase →Built by Craftshift
Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.
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