The 10 Best Chat Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for chat, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated August 26, 2026 · Organic results only
  1. 1 Chatty AI Chatbot & Live Chat logo

    Chatty AI Chatbot & Live Chat

    4.9 (1,799 reviews) · Free plan available

    AI Chat & sale: recommend products, answer FAQs, track orders

    Built for Shopify
  2. 2 Moose AI Chatbot & Live Chat logo

    Moose AI Chatbot & Live Chat

    5.0 (454 reviews) · Free plan available

    Support customer with UNLIMITED AI chat, livechat, inbox & FAQ

    Built for Shopify
  3. 3 Tidio: AI Chatbot & Live Chat logo

    Tidio: AI Chatbot & Live Chat

    4.8 (1,255 reviews) · Free plan available

    AI agent for sales and support. Live chat, email, social inbox

  4. 4 Shopify Inbox logo

    Shopify Inbox

    4.6 (5,495 reviews) · Free

    An AI sales associate that knows your customers

  5. 5 Dondy: WhatsApp Marketing+Chat logo

    Dondy: WhatsApp Marketing+Chat

    4.8 (777 reviews) · Free plan available

    Abandoned cart recovery, AI agent & automations on WhatsApp

  6. 6 CWILL:AI Chatbot &Live Chat logo

    CWILL:AI Chatbot &Live Chat

    4.8 (88 reviews) · Free

    AI chat bot & live chat with helpdesk inbox and FAQ support

    Built for Shopify
  7. 7 Moose WhatsApp Chat Button logo

    Moose WhatsApp Chat Button

    5.0 (149 reviews) · Free

    Recover abandoned cart with WhatsApp chat, widget & automation

    Built for Shopify
  8. 8 Zipchat AI Chatbot & Live Chat logo

    Zipchat AI Chatbot & Live Chat

    5.0 (159 reviews) · Free plan available

    AI chatbot, AI Chat for Sales & Support, all channels Helpdesk

    Built for Shopify
  9. 9 Chaty Chat Buttons & WhatsApp logo

    Chaty Chat Buttons & WhatsApp

    4.9 (294 reviews) · Free plan available

    Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons

  10. 10 SK: WhatsApp Chat Button logo

    SK: WhatsApp Chat Button

    4.8 (69 reviews) · Free

    WhatsApp chat button with multi-agent, auto-open & analytics.

    Built for Shopify

Frequently asked questions

Which is the best Chat app for Shopify?

Based on the Shopify App Store's own organic ranking for "chat", Chatty AI Chatbot & Live Chat currently holds the #1 spot, with a 4.9 star rating across 1,799 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "chat", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "chat", you can verify the current ranking there yourself.

Which Chat apps are Built for Shopify?

6 of the top 10 chat apps hold the Built for Shopify badge: Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, CWILL:AI Chatbot &Live Chat, Moose WhatsApp Chat Button, Zipchat AI Chatbot & Live Chat and more.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of August 26, 2026, the top-ranked chat app on the Shopify App Store is Chatty AI Chatbot & Live Chat, with a 4.9 star rating across 1,799 reviews. 6 of the top 10 carry the Built for Shopify badge, and the average rating is 4.9 stars across 10,539 reviews.

Related keyword rankings

All Chat rankings →   ·   Browse all keywords →

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