The 10 Best Chat Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for chat, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated August 14, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Chatty AI Chatbot & Live Chat

★ 4.9 (1,794 reviews) · Free plan available

AI Chat & sale: recommend products, answer FAQs, track orders
Built for Shopify
2

Moose AI Chatbot & Live Chat

★ 5.0 (453 reviews) · Free plan available

Support customer with UNLIMITED AI chat, livechat, inbox & FAQ
Built for Shopify
3

Shopify Inbox

★ 4.6 (5,490 reviews) · Free

An AI sales associate that knows your customers
4

Dondy: WhatsApp Marketing+Chat

★ 4.8 (770 reviews) · Free plan available

Abandoned cart recovery, AI agent & automations on WhatsApp
5

CWILL:AI Chatbot &Live Chat

★ 4.8 (85 reviews) · Free

AI chat bot & live chat with helpdesk inbox and FAQ support
Built for Shopify
6

Tidio ‑ Live Chat & AI Chatbot

★ 4.8 (1,250 reviews) · Free plan available

Help shoppers instantly with live chat and AI-powered support.
7

Moose WhatsApp Chat Button

★ 5.0 (131 reviews) · Free

Recover abandoned cart with WhatsApp chat, widget & automation
Built for Shopify
8

Zipchat AI Chatbot & Live Chat

★ 5.0 (158 reviews) · Free plan available

AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Built for Shopify
9

Chaty Chat Buttons & WhatsApp

★ 4.9 (290 reviews) · Free plan available

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
10

Chatway Live Chat & AI Chatbot

★ 4.9 (261 reviews) · Free plan available

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons

Frequently asked questions

Which is the best Chat app for Shopify?

Based on the Shopify App Store's own organic ranking for "chat", Chatty AI Chatbot & Live Chat currently holds the #1 spot, with a 4.9 star rating across 1,794 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "chat", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "chat", you can verify the current ranking there yourself.

Which Chat apps are Built for Shopify?

5 of the top 10 chat apps hold the Built for Shopify badge: Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, CWILL:AI Chatbot &Live Chat, Moose WhatsApp Chat Button, Zipchat AI Chatbot & Live Chat.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of August 14, 2026, the top-ranked chat app on the Shopify App Store is Chatty AI Chatbot & Live Chat, with a 4.9 star rating across 1,794 reviews. 5 of the top 10 carry the Built for Shopify badge, and the average rating is 4.9 stars across 10,682 reviews.

Related keyword rankings

All Chat rankings → · Browse all keywords →

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