The 10 Best Chat Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for chat, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated July 12, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

5

Chatty AI Chatbot & Live Chat

★ 4.9 (1,798 reviews) · Free plan available

AI Chat & sale: recommend products, answer FAQs, track orders
Built for Shopify
6

Shopify Inbox

★ 4.7 (5,496 reviews) · Free

An AI sales associate that knows your customers
7

Tidio ‑ Live Chat & AI Chatbot

★ 4.7 (1,284 reviews) · Free plan available

Help shoppers instantly with live chat and AI-powered support.
8

Dondy: WhatsApp Marketing+Chat

★ 4.8 (798 reviews) · Free plan available

Abandoned cart recovery, AI agent & automations on WhatsApp
9

ChatWILL:AI Chatbot &Live Chat

★ 4.8 (81 reviews) · Free

Livechat by AI chat bot & inbox chat & FAQs & help desk
Built for Shopify
10

Chaty Chat Buttons & WhatsApp

★ 4.9 (277 reviews) · Free plan available
11

Moose WhatsApp Chat Button

★ 5.0 (96 reviews) · Free

WhatsApp widget, chat button, icon & abandoned cart recovery
Built for Shopify
12

Chizy: AI Chatbot & Live Chat

★ 5.0 (131 reviews) · Free plan available

24/7 Smart AI Agent to boost sales (unlimited AI chat)
Built for Shopify
13

WhatsApp Chat & Abandoned Cart

★ 4.9 (60 reviews) · Free to install

WhatsApp Abandoned Cart, WhatsApp Chat, Cash on Delivery, COD
Built for Shopify
14

Moose AI Chatbot & Live Chat

★ 5.0 (477 reviews) · Free plan available

UNLIMITED AI chat: Customer support with livechat, inbox & FAQ
Built for Shopify

Frequently asked questions

Which is the best Chat app for Shopify?

Based on the Shopify App Store's own organic ranking for "chat", Chatty AI Chatbot & Live Chat currently holds the #1 spot, with a 4.9 star rating across 1,798 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "chat", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "chat", you can verify the current ranking there yourself.

Which Chat apps are Built for Shopify?

6 of the top 10 chat apps hold the Built for Shopify badge: Chatty AI Chatbot & Live Chat, ChatWILL:AI Chatbot &Live Chat, Moose WhatsApp Chat Button, Chizy: AI Chatbot & Live Chat, WhatsApp Chat & Abandoned Cart and more.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of July 12, 2026, the top-ranked chat app on the Shopify App Store is Chatty AI Chatbot & Live Chat, with a 4.9 star rating across 1,798 reviews. 6 of the top 10 carry the Built for Shopify badge, and the average rating is 4.9 stars across 10,498 reviews.

Related keyword rankings

All Chat rankings → · Browse all keywords →

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