The 10 Best Inbox Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for inbox, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated September 8, 2026 · Organic ranking

Maintained by Rankbase, built by a Shopify app developer

Shopify has a support tool of its own and it is narrower than the category around it. Its inbox connects you to people visiting the store, keeps conversations, lets staff take over from an automated responder and offers saved replies. What it is not is a ticketing system: there is no email queue, no assignment rules, no escalation. If your support arrives by email rather than through a chat bubble, that gap is the reason to look at this list.

There is a second thing worth knowing, because it is invisible until it bites. An app cannot simply read your orders. Order data sits behind Shopify's protected customer data approval, and the customer name, address, email and phone attached to an order sit behind a higher level again with per-field permission. So an agent seeing the order someone is asking about depends on approvals the vendor holds, not only on you installing something.

1

Shopify Inbox

★ 4.6 (5,797 reviews) · Free

An AI sales associate that knows your customers
2

Chatty AI Chatbot & Live Chat

★ 4.9 (1,879 reviews) · Free plan available

AI Chat& sale: recommend products, answer FAQs, livechat inbox
Built for Shopify
3

Tidio: AI Chatbot & Live Chat

★ 4.8 (1,338 reviews) · Free plan available

AI agent for sales and support. Live chat, email, social inbox
4

Moose AI Chatbot & Live Chat

★ 5.0 (481 reviews) · Free plan available

Support customer with UNLIMITED AI chat, livechat, inbox & FAQ
Built for Shopify
5

CWILL:AI Chatbot &Live Chat

★ 4.8 (106 reviews) · Free

AI chat bot & live chat with helpdesk inbox and FAQ support
Built for Shopify
6

SaleSmartly: AI Chat & Inbox

★ 5.0 (18 reviews) · Free plan available

One interface integrates omnichannel social media chat session
7

Chatway Live Chat & AI Chatbot

★ 4.9 (281 reviews) · Free plan available

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
8

Algoshop AI Chatbot &Live Chat

★ 4.9 (91 reviews) · Free plan available

AI Sales Chatbot: Livechat, Inbox, Track Order, AI WhatsApp&IG
Built for Shopify
9

Dondy: WhatsApp Marketing+Chat

★ 4.9 (827 reviews) · Free plan available

Abandoned cart recovery, AI agent & automations on WhatsApp
10

Moose WhatsApp Chat Button

★ 5.0 (157 reviews) · Free

Recover abandoned cart with WhatsApp chat, widget & automation
Built for Shopify

Compare the top 3 head-to-head

All app comparisons →

What to look for in a Inbox app

Chat or tickets: A widget answering live visitors and a queue processing email are different products that this category files together, and Shopify's own tagging is inconsistent about which is which. Work out where your questions actually arrive before comparing, because the free tool may already cover half of it.
How much of the order the agent can see: Answering "where is my parcel" without leaving the tool is most of the value here, and it depends on data access the vendor has been granted. Ask what an agent sees, and whether they can act, refund or edit, or only read, since that determines how many conversations end without a second person.
What the automation does when it does not know: Every listing here leads with automated resolution, and the number that matters is not how many it answers but what happens to the rest. Look at the handover: whether context carries across, how quickly a human is reached, and whether the customer has to repeat themselves. That moment is what people remember.

Frequently asked questions

Which is the best Inbox app for Shopify?

Based on the Shopify App Store's own organic ranking for "inbox", Shopify Inbox currently holds the #1 spot, with a 4.6 star rating across 5,797 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "inbox", refreshed daily. Shopify's own sponsored ("Ad") results are excluded, so positions reflect its real search ranking rather than paid promotion. Source: the Shopify App Store search results for "inbox", you can verify the current ranking there yourself.

Which Inbox apps are Built for Shopify?

5 of the top 10 inbox apps hold the Built for Shopify badge: Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, CWILL:AI Chatbot &Live Chat, Algoshop AI Chatbot &Live Chat, Moose WhatsApp Chat Button.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of September 8, 2026, the top-ranked inbox app on the Shopify App Store is Shopify Inbox, with a 4.6 star rating across 5,797 reviews. 5 of the top 10 carry the Built for Shopify badge, and the average rating is 4.9 stars across 10,975 reviews.

Related keyword rankings

All Inbox rankings → · Browse all keywords →

Rank higher on the Shopify App Store

Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.

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Built by Craftshift

Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.

Craftshift apps on the Shopify App Store