The 10 Best Inbox Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for inbox, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated July 12, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Shopify Inbox

★ 4.7 (5,496 reviews) · Free

An AI sales associate that knows your customers
2

Moose AI Chatbot & Live Chat

★ 5.0 (477 reviews) · Free plan available

UNLIMITED AI chat: Customer support with livechat, inbox & FAQ
Built for Shopify
3

Chatty AI Chatbot & Live Chat

★ 4.9 (1,798 reviews) · Free plan available

AI Chat & sale: recommend products, answer FAQs, track orders
Built for Shopify
4

ChatWILL:AI Chatbot &Live Chat

★ 4.8 (81 reviews) · Free

Livechat by AI chat bot & inbox chat & FAQs & help desk
Built for Shopify
5

Chatway Live Chat & AI Chatbot

★ 4.9 (273 reviews) · Free plan available

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
6

Algoshop AI Sales Chatbot

★ 4.8 (90 reviews) · Free plan available

AI Sales Chatbot: Livechat, Inbox, Track Order, AI WhatsApp&IG
Built for Shopify
7

Tidio ‑ Live Chat & AI Chatbot

★ 4.7 (1,284 reviews) · Free plan available

Help shoppers instantly with live chat and AI-powered support.
8

Dondy: WhatsApp Marketing+Chat

★ 4.8 (798 reviews) · Free plan available

Abandoned cart recovery, AI agent & automations on WhatsApp
9

Wati: AI Chat & Abandoned Cart

★ 3.8 (127 reviews) · Free trial available
10

Willdesk: Live Chat&AI Chatbot

★ 4.8 (362 reviews) · Free plan available

Empower support with AI helpdesk, help center, Email inbox

Frequently asked questions

Which is the best Inbox app for Shopify?

Based on the Shopify App Store's own organic ranking for "inbox", Shopify Inbox currently holds the #1 spot, with a 4.7 star rating across 5,496 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "inbox", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "inbox", you can verify the current ranking there yourself.

Which Inbox apps are Built for Shopify?

4 of the top 10 inbox apps hold the Built for Shopify badge: Moose AI Chatbot & Live Chat, Chatty AI Chatbot & Live Chat, ChatWILL:AI Chatbot &Live Chat, Algoshop AI Sales Chatbot.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of July 12, 2026, the top-ranked inbox app on the Shopify App Store is Shopify Inbox, with a 4.7 star rating across 5,496 reviews. 4 of the top 10 carry the Built for Shopify badge, and the average rating is 4.7 stars across 10,786 reviews.

Related keyword rankings

All Inbox rankings → · Browse all keywords →

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