The 10 Best Helpdesk Apps for Shopify
The top 10 apps merchants see when they search the Shopify App Store for helpdesk, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.
Updated September 8, 2026 · Organic rankingShopify has a support tool of its own and it is narrower than the category around it. Its inbox connects you to people visiting the store, keeps conversations, lets staff take over from an automated responder and offers saved replies. What it is not is a ticketing system: there is no email queue, no assignment rules, no escalation. If your support arrives by email rather than through a chat bubble, that gap is the reason to look at this list.
There is a second thing worth knowing, because it is invisible until it bites. An app cannot simply read your orders. Order data sits behind Shopify's protected customer data approval, and the customer name, address, email and phone attached to an order sit behind a higher level again with per-field permission. So an agent seeing the order someone is asking about depends on approvals the vendor holds, not only on you installing something.
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1
Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
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2
Commslayer: AI Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
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3
BotSpace: AI Chat & Helpdesk
AI chatbot to sell & support on Email, WhatsApp, IG & Voice
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4
eDesk ‑ AI, Helpdesk & Chat
AI-Assisted customer support to support and grow your brand
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5
Zipchat AI Chatbot & Live Chat
AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Built for Shopify -
6
MX: Helpdesk & Live Chat
All-in-one Helpdesk and Live Chat to power up support team
Built for Shopify -
7
Tidio: AI Chatbot & Live Chat
AI agent for sales and support. Live chat, email, social inbox
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8
Convi: AI Helpdesk & Chatbot
Multi-lingual AI shopping assistant, Multi-channel sales agent
Built for Shopify -
9
SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
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10
Willdesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
Built for ShopifyCompare the top 3 head-to-head
What to look for in a Helpdesk app
- Chat or tickets
- A widget answering live visitors and a queue processing email are different products that this category files together, and Shopify's own tagging is inconsistent about which is which. Work out where your questions actually arrive before comparing, because the free tool may already cover half of it.
- How much of the order the agent can see
- Answering "where is my parcel" without leaving the tool is most of the value here, and it depends on data access the vendor has been granted. Ask what an agent sees, and whether they can act, refund or edit, or only read, since that determines how many conversations end without a second person.
- What the automation does when it does not know
- Every listing here leads with automated resolution, and the number that matters is not how many it answers but what happens to the rest. Look at the handover: whether context carries across, how quickly a human is reached, and whether the customer has to repeat themselves. That moment is what people remember.
Frequently asked questions
Which is the best Helpdesk app for Shopify?
Based on the Shopify App Store's own organic ranking for "helpdesk", Gorgias: AI, Helpdesk & Chat currently holds the #1 spot, with a 4.3 star rating across 703 reviews. The best choice for your store still depends on your requirements, so compare the top results above.
How is this ranking determined?
We record the organic results merchants actually see when searching the Shopify App Store for "helpdesk", refreshed daily. Shopify's own sponsored ("Ad") results are excluded, so positions reflect its real search ranking rather than paid promotion. Source: the Shopify App Store search results for "helpdesk", you can verify the current ranking there yourself.
Which Helpdesk apps are Built for Shopify?
3 of the top 10 helpdesk apps hold the Built for Shopify badge: Zipchat AI Chatbot & Live Chat, MX: Helpdesk & Live Chat, Convi: AI Helpdesk & Chatbot.
What does the Built for Shopify badge mean?
Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn
the badge, an app must meet Shopify's standards for safety, performance, ease of use,
and proven usefulness: it cannot slow down the admin, storefront, or checkout, must
integrate seamlessly into the Shopify admin, and must demonstrate quality through
installs, reviews, and ratings over time. When comparing similar apps, preferring
ones with the badge is a safe default.
Learn more about the Built for Shopify badge →
As of September 8, 2026, the top-ranked helpdesk app on the Shopify App Store is Gorgias: AI, Helpdesk & Chat, with a 4.3 star rating across 703 reviews. 3 of the top 10 carry the Built for Shopify badge, and the average rating is 4.7 stars across 3,292 reviews.
Related keyword rankings
Rank higher on the Shopify App Store
Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.
Explore Rankbase →Built by Craftshift
Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.
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