The 10 Best Helpdesk Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for helpdesk, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated July 12, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Commslayer: AI Helpdesk & Chat

★ 4.9 (193 reviews) · Free plan available

Helpdesk & chat by the ex-Lifetimely founders
2

Gorgias: AI, Helpdesk & Chat

★ 4.2 (661 reviews) · Free trial available

Instantly resolve support inquiries and grow your business.
3

eDesk ‑ AI, Helpdesk & Chat

★ 4.8 (29 reviews) · Free trial available

AI-Assisted customer support to support and grow your brand
4

BotSpace: AI Chat & Helpdesk

★ 4.7 (69 reviews) · Free plan available

AI chatbot to sell & support on Email, WhatsApp, IG & Voice
5

MX: Helpdesk & Live Chat

★ 4.5 (9 reviews) · Free

All-in-one Helpdesk and Live Chat to power up support team
Built for Shopify
6

Tidio ‑ Live Chat & AI Chatbot

★ 4.7 (1,284 reviews) · Free plan available

Help shoppers instantly with live chat and AI-powered support.
7

Zipchat AI Chatbot & Live Chat

★ 4.8 (180 reviews) · Free plan available

AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Built for Shopify
8

Re:amaze AI Helpdesk & Chat

★ 4.4 (177 reviews) · Free trial available
9

Crisp ‑ Helpdesk & AI Chatbot

★ 4.1 (34 reviews) · Free plan available

Automate customer support inquiries, on any channel
10

Willdesk: Live Chat&AI Chatbot

★ 4.8 (362 reviews) · Free plan available

Empower support with AI helpdesk, help center, Email inbox

Frequently asked questions

Which is the best Helpdesk app for Shopify?

Based on the Shopify App Store's own organic ranking for "helpdesk", Commslayer: AI Helpdesk & Chat currently holds the #1 spot, with a 4.9 star rating across 193 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "helpdesk", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "helpdesk", you can verify the current ranking there yourself.

Which Helpdesk apps are Built for Shopify?

2 of the top 10 helpdesk apps hold the Built for Shopify badge: MX: Helpdesk & Live Chat, Zipchat AI Chatbot & Live Chat.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of July 12, 2026, the top-ranked helpdesk app on the Shopify App Store is Commslayer: AI Helpdesk & Chat, with a 4.9 star rating across 193 reviews. 2 of the top 10 carry the Built for Shopify badge, and the average rating is 4.6 stars across 2,998 reviews.

Related keyword rankings

All Helpdesk rankings → · Browse all keywords →

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