The 10 Best Customer Support Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for customer support, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated July 12, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Richpanel: AI Customer Support

★ 4.8 (129 reviews) · Free trial available

AI agents that resolve support tickets end to end, 24/7
2

Moose AI Chatbot & Live Chat

★ 5.0 (477 reviews) · Free plan available

UNLIMITED AI chat: Customer support with livechat, inbox & FAQ
Built for Shopify
3

Gladly: AI Customer Support

★ 4.7 (28 reviews) · Free to install

Personalized 24/7 support across email, live chat, and more.
4

Tidio ‑ Live Chat & AI Chatbot

★ 4.7 (1,284 reviews) · Free plan available

Help shoppers instantly with live chat and AI-powered support.
5

Login as Customer: Support

★ 4.2 (14 reviews) · Free plan available

Log into any customer account to provide real-time support
6

Shoply AI Search & AI Chatbot

★ 5.0 (25 reviews) · Free plan available

Product Expert & Customer Support powered by ChatGPT + Search
Built for Shopify
7

eDesk ‑ AI, Helpdesk & Chat

★ 4.8 (29 reviews) · Free trial available

AI-Assisted customer support to support and grow your brand
8

Supportify: AI‑powered support

★ 5.0 (19 reviews) · Free to install

Automate your customer support in minutes with AI agents
Built for Shopify
9

AskTimmy AI Chat Bot AI Search

★ 5.0 (30 reviews) · Free plan available

AI ChatBot for Customer Support FAQ Helpdesk Search Discovery
Built for Shopify
10

Shopify Inbox

★ 4.7 (5,496 reviews) · Free

An AI sales associate that knows your customers

Frequently asked questions

Which is the best Customer Support app for Shopify?

Based on the Shopify App Store's own organic ranking for "customer support", Richpanel: AI Customer Support currently holds the #1 spot, with a 4.8 star rating across 129 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "customer support", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "customer support", you can verify the current ranking there yourself.

Which Customer Support apps are Built for Shopify?

4 of the top 10 customer support apps hold the Built for Shopify badge: Moose AI Chatbot & Live Chat, Shoply AI Search & AI Chatbot, Supportify: AI‑powered support, AskTimmy AI Chat Bot AI Search.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of July 12, 2026, the top-ranked customer support app on the Shopify App Store is Richpanel: AI Customer Support, with a 4.8 star rating across 129 reviews. 4 of the top 10 carry the Built for Shopify badge, and the average rating is 4.8 stars across 7,531 reviews.

Related keyword rankings

All Customer rankings → · Browse all keywords →

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