The 10 Best Customer Support Apps for Shopify
The top 10 apps merchants see when they search the Shopify App Store for customer support, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.
Updated August 14, 2026 · Organic results only-
1
Richpanel: AI Customer Support
AI agents that resolve tickets end to end, with an AI manager
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2
Gladly: AI Customer Support
Personalized 24/7 support across email, live chat, and more.
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3
Ernest: AI Customer Support
AI support agent that surfaces insights about your store
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4
eDesk ‑ AI, Helpdesk & Chat
AI-Assisted customer support to support and grow your brand
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5
Login as Customer: Support
Log into any customer account to provide real-time support
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6
Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
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7
Shoply AI Search & AI Chatbot
Product Expert & Customer Support powered by ChatGPT + Search
Built for Shopify -
8
Order Printer Pro: PDF Invoice
Invoice generator for PDF invoices, quotes & packing slips.
Built for Shopify -
9
Judge.me Ali Reviews Importer
Import AliExpress reviews and grow your dropshipping store
Built for Shopify -
10
Shopify Inbox
An AI sales associate that knows your customers
Built for ShopifyFrequently asked questions
Which is the best Customer Support app for Shopify?
Based on the Shopify App Store's own organic ranking for "customer support", Richpanel: AI Customer Support currently holds the #1 spot, with a 4.7 star rating across 122 reviews. The best choice for your store still depends on your requirements, so compare the top results above.
How is this ranking determined?
We record the organic results merchants actually see when searching the Shopify App Store for "customer support", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "customer support", you can verify the current ranking there yourself.
Which Customer Support apps are Built for Shopify?
3 of the top 10 customer support apps hold the Built for Shopify badge: Shoply AI Search & AI Chatbot, Order Printer Pro: PDF Invoice, Judge.me Ali Reviews Importer.
What does the Built for Shopify badge mean?
Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn
the badge, an app must meet Shopify's standards for safety, performance, ease of use,
and proven usefulness: it cannot slow down the admin, storefront, or checkout, must
integrate seamlessly into the Shopify admin, and must demonstrate quality through
installs, reviews, and ratings over time. When comparing similar apps, preferring
ones with the badge is a safe default.
Learn more about the Built for Shopify badge →
As of August 14, 2026, the top-ranked customer support app on the Shopify App Store is Richpanel: AI Customer Support, with a 4.7 star rating across 122 reviews. 3 of the top 10 carry the Built for Shopify badge, and the average rating is 4.7 stars across 9,848 reviews.
Related keyword rankings
- Best Customer Account Apps
- Best Customer Accounts Apps
- Best Customer Accounts Concierge Apps
- Best Customer Fields Apps
- Best Customer Review Apps
- Best Customer Reviews Apps
- Best Customer Service Apps
- Best Customify Apps
- Best Customization Apps
- Best Customize Apps
- Best Customize Product Apps
- Best Customizer Apps
Rank higher on the Shopify App Store
Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.
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