The 10 Best Online Store Chat Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for online store chat, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated July 12, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Shopify Inbox

★ 4.7 (5,496 reviews) · Free

An AI sales associate that knows your customers
2

QuickBooks Online

★ 4.8 (3,116 reviews) · Free to install

Sync your retail and B2B sales activity to QuickBooks
3

MY ONLINE FASHION STORE

★ 4.6 (89 reviews) · Free plan available

Stock 10,000+ USA items. Simplify and automate dropshipping.
4

Chaty Chat Buttons & WhatsApp

★ 4.9 (277 reviews) · Free plan available
5

Webgility ‑ QuickBooks Online

★ 4.9 (879 reviews) · Free trial available
6

Section Store: Theme Sections

★ 4.9 (2,665 reviews) · Free to install

700+ plug-n-play customisable sections. Bundles, Upsell & AI
Built for Shopify
7

Exact Online Bookkeeping

★ 4.3 (21 reviews) · Free trial available

Order synchonization to your bookkeeping administration
8

Dondy: WhatsApp Marketing+Chat

★ 4.8 (798 reviews) · Free plan available

Abandoned cart recovery, AI agent & automations on WhatsApp
9

Chatty AI Chatbot & Live Chat

★ 4.9 (1,798 reviews) · Free plan available

AI Chat & sale: recommend products, answer FAQs, track orders
Built for Shopify
10

Moose WhatsApp Chat Button

★ 5.0 (96 reviews) · Free

WhatsApp widget, chat button, icon & abandoned cart recovery
Built for Shopify

Frequently asked questions

Which is the best Online Store Chat app for Shopify?

Based on the Shopify App Store's own organic ranking for "online store chat", Shopify Inbox currently holds the #1 spot, with a 4.7 star rating across 5,496 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "online store chat", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "online store chat", you can verify the current ranking there yourself.

Which Online Store Chat apps are Built for Shopify?

3 of the top 10 online store chat apps hold the Built for Shopify badge: Section Store: Theme Sections, Chatty AI Chatbot & Live Chat, Moose WhatsApp Chat Button.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of July 12, 2026, the top-ranked online store chat app on the Shopify App Store is Shopify Inbox, with a 4.7 star rating across 5,496 reviews. 3 of the top 10 carry the Built for Shopify badge, and the average rating is 4.8 stars across 15,235 reviews.

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