Shopify Inbox vs Zipchat AI Chatbot & Live Chat

Shopify Inbox logo Shopify Inbox vs Zipchat AI Chatbot & Live Chat logo Zipchat AI Chatbot & Live Chat

How Shopify Inbox and Zipchat AI Chatbot & Live Chat compare on the Shopify App Store: rating, review count, pricing, the Built for Shopify badge, and where each one ranks in the store's organic search results. Every number is the App Store's own and is never edited.

Updated September 20, 2026 · App Store data

Maintained by Rankbase, built by a Shopify app developer

Shopify Inbox vs Zipchat AI Chatbot & Live Chat at a glance

As of September 20, 2026, Shopify Inbox is rated 4.6 stars from 5,793 reviews and Zipchat AI Chatbot & Live Chat is rated 4.9 stars from 196 reviews on the Shopify App Store.

  • Rating: Zipchat AI Chatbot & Live Chat has the higher rating, 4.9 stars against 4.6.
  • Reviews: Shopify Inbox has more reviews, 5,793 against 196.
  • Pricing: Shopify Inbox lists "Free", Zipchat AI Chatbot & Live Chat "Free plan available".
  • Built for Shopify: Only Zipchat AI Chatbot & Live Chat carries the Built for Shopify badge.
Shopify Inbox and Zipchat AI Chatbot & Live Chat on the Shopify App Store, as of September 20, 2026: rating, review count, pricing label, the Built for Shopify badge, and the date each app's data was last read from the store.
Fact Shopify Inbox Zipchat AI Chatbot & Live Chat
Tagline An AI sales associate that knows your customers AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Rating ★ 4.6 ★ 4.9
Reviews 5,793 196
Pricing Free Free plan available
Built for Shopify No badge Built for Shopify
Data as of September 20, 2026 September 20, 2026

Ratings, review counts, pricing labels and badges are read from each app's Shopify App Store search result card. Rankings are the store's organic results for the searches Rankbase tracks; sponsored results are excluded.

Where each app ranks in App Store search

Every Shopify App Store search Rankbase tracks where Shopify Inbox or Zipchat AI Chatbot & Live Chat is in the top 10 today, with the position merchants see. Organic results only, across 3,617 tracked searches; sponsored placements never count.
App Store search Shopify Inbox Zipchat AI Chatbot & Live Chat
Both apps rank · 3 searches
Inbo #1 #2
Chat #3 #2
Live Chat #9 #5
Only Shopify Inbox ranks · 18 searches
Inbox #1 not in top 10
Online Store Chat #1 not in top 10
Shopify In #1 not in top 10
Shopify In Box #1 not in top 10
Shopify Inb #1 not in top 10
Kostenlos #2 not in top 10
Shopify F #3 not in top 10
Shopify Fo #3 not in top 10
Dropify Pro #5 not in top 10
Copify #6 not in top 10
Push Notifications #6 not in top 10
Customer Support #8 not in top 10
Impulse #8 not in top 10
Shoplift #8 not in top 10
Dropifi #9 not in top 10
Dropify #9 not in top 10
Digital Downloads By #10 not in top 10
Dropif #10 not in top 10
Only Zipchat AI Chatbot & Live Chat ranks · 17 searches
Chat Ia not in top 10 #1
Zipchat not in top 10 #1
Helpdesk not in top 10 #3
Kanal not in top 10 #3
Chatbot Ia not in top 10 #4
AI Chat not in top 10 #5
AI Chatbot not in top 10 #5
Customer Service not in top 10 #5
Flo not in top 10 #5
Live not in top 10 #5
Tidio Live Chat not in top 10 #5
Chatbot not in top 10 #6
Chat Whatsapp not in top 10 #7
Spam not in top 10 #8
Chatbase not in top 10 #9
Kontaktformular not in top 10 #9
Unify not in top 10 #9

In the App Store's organic search results, Shopify Inbox ranks in the top 10 for 21 of the 3,617 searches we track and Zipchat AI Chatbot & Live Chat for 20. They share 3 searches: Zipchat AI Chatbot & Live Chat ranks higher on 2, Shopify Inbox on 1.

Frequently asked questions

Is Shopify Inbox or Zipchat AI Chatbot & Live Chat rated higher on the Shopify App Store?

Zipchat AI Chatbot & Live Chat has the higher rating, 4.9 stars against 4.6. Shopify Inbox has more reviews, 5,793 against 196.

Which has more reviews, Shopify Inbox or Zipchat AI Chatbot & Live Chat?

Shopify Inbox has more reviews, 5,793 against 196.

Which ranks higher in Shopify App Store search, Shopify Inbox or Zipchat AI Chatbot & Live Chat?

In the App Store's organic search results, Shopify Inbox ranks in the top 10 for 21 of the 3,617 searches we track and Zipchat AI Chatbot & Live Chat for 20. They share 3 searches: Zipchat AI Chatbot & Live Chat ranks higher on 2, Shopify Inbox on 1.

How is this comparison made?

Rankbase records the organic results merchants see when they search the Shopify App Store for 3,617 popular keywords, refreshed daily for published rankings and at least weekly for the rest. Each app's rating, review count, pricing label and Built for Shopify badge are taken from its App Store search result card, so they are exactly what merchants see; the date next to each app is the last time it appeared in any tracked top 10. Sponsored results are excluded, and nothing on this page is edited by hand, including for Rankbase's own apps.

More comparisons

Shopify Inbox against other apps

Zipchat AI Chatbot & Live Chat against other apps

Rankbase paired these two apps on September 10, 2026, when both ranked in the top 3 for "inbo". The page stays as long as either app keeps ranking or the comparison keeps being read, and every number on it is refreshed from the App Store.

All app comparisons →   ·   Browse keyword rankings →

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Built by Craftshift

Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.

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