The 10 Best Customer Service Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for customer service, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated July 12, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Smartreply AI Customer Service

★ 4.9 (21 reviews) · Free trial available

Answer customers faster & drive growth for your brand with AI
2

Verifast AI Chatbot + AI Chat

★ 5.0 (123 reviews) · Free plan available

AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs
3

Redo

★ 5.0 (673 reviews) · Free plan available

Everything your brand needs. In one intelligent platform.
4

QuickCEP: AI Support Agent

★ 4.9 (58 reviews) · Free plan available

Increase sales while providing excellent customer service.
5

Zipchat AI Chatbot & Live Chat

★ 4.8 (180 reviews) · Free plan available

AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Built for Shopify
6

Chatway Live Chat & AI Chatbot

★ 4.9 (273 reviews) · Free plan available

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
7

Brandwise: AI Customer Service

★ 3.1 (3 reviews) · Free trial available

Provide instant support across every channel with AI
8

SB: Helpdesk, Live Chat & FAQs

★ 4.6 (314 reviews) · Free to install
9

Klaviyo: Email Marketing & SMS

★ 4.7 (2,986 reviews) · Free to install

Email marketing, SMS, & WhatsApp that turn messages into sales
10

ReCom AI Chatbot

★ 5.0 (17 reviews) · Free plan available

Revolutionize customer service with AI chat and live chat tool

Frequently asked questions

Which is the best Customer Service app for Shopify?

Based on the Shopify App Store's own organic ranking for "customer service", Smartreply AI Customer Service currently holds the #1 spot, with a 4.9 star rating across 21 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "customer service", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "customer service", you can verify the current ranking there yourself.

Which Customer Service apps are Built for Shopify?

1 of the top 10 customer service apps holds the Built for Shopify badge: Zipchat AI Chatbot & Live Chat.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of July 12, 2026, the top-ranked customer service app on the Shopify App Store is Smartreply AI Customer Service, with a 4.9 star rating across 21 reviews. 1 of the top 10 carries the Built for Shopify badge, and the average rating is 4.7 stars across 4,648 reviews.

Related keyword rankings

All Customer rankings → · Browse all keywords →

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