The 10 Best Customer Service Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for customer service, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated August 9, 2026 · Organic results only

Maintained by Rankbase, built by a Shopify app developer

1

Verifast AI Chatbot + AI Chat

★ 5.0 (118 reviews) · Free plan available

AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs
2

Smartreply AI Customer Service

★ 5.0 (8 reviews) · Free trial available

Answer customers faster & drive growth for your brand with AI
3

Redo

★ 4.9 (660 reviews) · Free plan available

Everything your brand needs. In one intelligent platform.
4

Zipchat AI Chatbot & Live Chat

★ 5.0 (159 reviews) · Free plan available

AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Built for Shopify
5

Chatway Live Chat & AI Chatbot

★ 4.9 (260 reviews) · Free plan available

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
6

Customer Service AI

★ 2.0 (1 reviews) · Free

Automate customer support with email integration and more.
7

Brandwise: AI Customer Service

★ 2.2 (2 reviews) · Free trial available

Provide instant support across every channel with AI
8

DigitalGenius

· Free to install

Automatically resolve your customer service requests using AI.
9

SB: Helpdesk, Live Chat & FAQs

★ 4.5 (244 reviews) · Free to install

Improve customer service with Helpcenter ticketing & AI FAQs
10

ReCom AI Chatbot

★ 5.0 (23 reviews) · Free plan available

Revolutionize customer service with AI chat and live chat tool

Frequently asked questions

Which is the best Customer Service app for Shopify?

Based on the Shopify App Store's own organic ranking for "customer service", Verifast AI Chatbot + AI Chat currently holds the #1 spot, with a 5.0 star rating across 118 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "customer service", refreshed daily. Sponsored ("Ad") placements are excluded, so positions reflect Shopify's real search ranking rather than paid promotion. Source: the Shopify App Store search results for "customer service", you can verify the current ranking there yourself.

Which Customer Service apps are Built for Shopify?

1 of the top 10 customer service apps holds the Built for Shopify badge: Zipchat AI Chatbot & Live Chat.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of August 9, 2026, the top-ranked customer service app on the Shopify App Store is Verifast AI Chatbot + AI Chat, with a 5.0 star rating across 118 reviews. 1 of the top 10 carries the Built for Shopify badge, and the average rating is 4.3 stars across 1,475 reviews.

Related keyword rankings

All Customer rankings → · Browse all keywords →

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