The 10 Best Customer Service Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for customer service, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated October 10, 2026 · Organic ranking

Maintained by Rankbase, built by a Shopify app developer

1

VanChat AI Chat & AI Chatbot

★ 4.9 (119 reviews) · Free plan available

AI chat that sells: AI agent for live chat & customer service
Built for Shopify
2

Verifast AI Chatbot + AI Chat

★ 4.9 (142 reviews) · Free plan available

AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs
3

Redo

★ 4.9 (801 reviews) · Free plan available

Everything your brand needs. In one intelligent platform.
4

Smartreply AI Customer Service

★ 4.7 (9 reviews) · Free trial available

Answer customers faster & drive growth for your brand with AI
5

Customer Service AI

★ 2.0 (1 reviews) · Free

Automate customer support with email integration and more.
6

QuickCEP: AI Support Agent

★ 4.9 (57 reviews) · Free plan available

Increase sales while providing excellent customer service.
7

Brandwise: AI Customer Service

★ 5.0 (1 reviews) · Free trial available

Provide instant support across every channel with AI
8

Zipchat AI Chatbot & Live Chat

★ 4.9 (208 reviews) · Free plan available

AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Built for Shopify
9

Gorgias: AI, Helpdesk & Chat

★ 4.3 (705 reviews) · Free trial available

Instantly resolve support inquiries and grow your business.
10

SB: Helpdesk, Live Chat & FAQs

★ 4.6 (316 reviews) · Free to install

Improve customer service with Helpcenter ticketing & AI FAQs

Compare the top 3 head-to-head

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Frequently asked questions

Which is the best Customer Service app for Shopify?

Based on the Shopify App Store's own organic ranking for "customer service", VanChat AI Chat & AI Chatbot currently holds the #1 spot, with a 4.9 star rating across 119 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "customer service", refreshed daily. Shopify's own sponsored ("Ad") results are excluded, so positions reflect its real search ranking rather than paid promotion. Source: the Shopify App Store search results for "customer service", you can verify the current ranking there yourself.

Which Customer Service apps are Built for Shopify?

2 of the top 10 customer service apps hold the Built for Shopify badge: VanChat AI Chat & AI Chatbot, Zipchat AI Chatbot & Live Chat.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of October 10, 2026, the top-ranked customer service app on the Shopify App Store is VanChat AI Chat & AI Chatbot, with a 4.9 star rating across 119 reviews. 2 of the top 10 carry the Built for Shopify badge, and the average rating is 4.5 stars across 2,359 reviews.

Related keyword rankings

All Customer rankings → · Browse all keywords →

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Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.

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Built by Craftshift

Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.

Craftshift apps on the Shopify App Store