How Trusted Help Center & FAQ and Moose AI Chatbot & Live Chat compare on the Shopify App Store: rating, review count, pricing, the Built for Shopify badge, and where each one ranks in the store's organic search results. Every number is the App Store's own and is never edited.
Updated October 23, 2026 · App Store dataAs of October 23, 2026, Trusted Help Center & FAQ is rated 5.0 stars from 91 reviews and Moose AI Chatbot & Live Chat is rated 5.0 stars from 486 reviews on the Shopify App Store.
| Fact |
|
|
|---|---|---|
| Tagline | Add customizable FAQ or product FAQs with AI JSON-LD schema! | Support customer with UNLIMITED AI chat, livechat, inbox & FAQ |
| Rating | ★ 5.0 | ★ 5.0 |
| Reviews | 91 | 486 |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | Built for Shopify | Built for Shopify |
| Data as of | October 23, 2026 | October 23, 2026 |
Ratings, review counts, pricing labels and badges are read from each app's Shopify App Store search result card. Rankings are the store's organic results for the searches Rankbase tracks; sponsored results are excluded.
| App Store search |
|
|
|---|---|---|
| Both apps rank · 2 searches | ||
| FAQS | #4 | #2 |
| FAQ | #2 | #5 |
| Only Trusted Help Center & FAQ ranks · 3 searches | ||
| Help Center | #1 | not in top 10 |
| Support | #7 | not in top 10 |
| Helpcenter | #10 | not in top 10 |
| Only Moose AI Chatbot & Live Chat ranks · 20 searches | ||
| AI Chatbot | not in top 10 | #2 |
| Moose | not in top 10 | #2 |
| Chat Ia | not in top 10 | #3 |
| Chatbot | not in top 10 | #3 |
| Inbox | not in top 10 | #3 |
| Live Chat | not in top 10 | #3 |
| Livechat | not in top 10 | #3 |
| Tidio Live Chat | not in top 10 | #3 |
| Uppromote | not in top 10 | #3 |
| AI Chat | not in top 10 | #4 |
| Live | not in top 10 | #4 |
| Suporte | not in top 10 | #5 |
| Chatbase | not in top 10 | #6 |
| FAQ Page | not in top 10 | #6 |
| Chat | not in top 10 | #7 |
| Tracking Order | not in top 10 | #9 |
| Whatnot | not in top 10 | #9 |
| Chaty | not in top 10 | #10 |
| Mercado Livre | not in top 10 | #10 |
| Track Order | not in top 10 | #10 |
In the App Store's organic search results, Trusted Help Center & FAQ ranks in the top 10 for 5 of the 3,809 searches we track and Moose AI Chatbot & Live Chat for 22. They share 2 searches and split them evenly: each ranks higher on 1.
Both are rated 5.0 stars. Moose AI Chatbot & Live Chat has more reviews, 486 against 91.
Moose AI Chatbot & Live Chat has more reviews, 486 against 91.
In the App Store's organic search results, Trusted Help Center & FAQ ranks in the top 10 for 5 of the 3,809 searches we track and Moose AI Chatbot & Live Chat for 22. They share 2 searches and split them evenly: each ranks higher on 1.
Rankbase records the organic results merchants see when they search the Shopify App Store for 3,809 popular keywords, refreshed daily for published rankings and at least weekly for the rest. Each app's rating, review count, pricing label and Built for Shopify badge are taken from its App Store search result card, so they are exactly what merchants see; the date next to each app is the last time it appeared in any tracked top 10. Sponsored results are excluded, and nothing on this page is edited by hand, including for Rankbase's own apps.
Rankbase paired these two apps on October 18, 2026, when both ranked in the top 3 for "faqs". The page stays as long as either app keeps ranking or the comparison keeps being read, and every number on it is refreshed from the App Store.
Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.
Explore Rankbase →Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.