Gorgias vs Smile
How Gorgias and Smile compare on the Shopify App Store: rating, review count, pricing, the Built for Shopify badge, and where each one ranks in the store's organic search results. Every number is the App Store's own and is never edited.
Updated September 8, 2026 · App Store dataGorgias vs Smile at a glance
As of September 8, 2026, Gorgias is rated 4.3 stars from 703 reviews and Smile is rated 4.9 stars from 4,563 reviews on the Shopify App Store.
- Rating: Smile has the higher rating, 4.9 stars against 4.3.
- Reviews: Smile has more reviews, 4,563 against 703.
- Pricing: Gorgias lists "Free trial available", Smile "Free plan available".
- Built for Shopify: Only Smile carries the Built for Shopify badge.
| Fact |
Gorgias
|
Smile
|
|---|---|---|
| Tagline | Instantly resolve support inquiries and grow your business. | Grow customer loyalty with points, rewards & VIP tiers |
| Rating | ★ 4.3 | ★ 4.9 |
| Reviews | 703 | 4,563 |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | No badge | Built for Shopify |
| Data as of | September 8, 2026 | September 8, 2026 |
Built for ShopifyRatings, review counts, pricing labels and badges are read from each app's Shopify App Store search result card. Rankings are the store's organic results for the searches Rankbase tracks; sponsored results are excluded.
Where each app ranks in App Store search
| App Store search |
Gorgias
|
Smile
|
|---|---|---|
| Both apps rank · 1 search | ||
| Gorgias | #1 | #2 |
| Only Gorgias ranks · 10 searches | ||
| Helpdesk | #1 | not in top 10 |
| AI Shopping Assistant | #5 | not in top 10 |
| Inbo | #5 | not in top 10 |
| Instant | #6 | not in top 10 |
| Support | #6 | not in top 10 |
| Help Center | #7 | not in top 10 |
| Suporte | #8 | not in top 10 |
| Chatme | #10 | not in top 10 |
| Customer Service | #10 | not in top 10 |
| Recommended Products | #10 | not in top 10 |
| Only Smile ranks · 44 searches | ||
| Fidelite | not in top 10 | #1 |
| Loyalty | not in top 10 | #1 |
| Loyalty And Rewards | not in top 10 | #1 |
| Loyalty Program | not in top 10 | #1 |
| Reward | not in top 10 | #1 |
| Rewards | not in top 10 | #1 |
| Smile | not in top 10 | #1 |
| Smile.io | not in top 10 | #1 |
| Treueprogramm | not in top 10 | #1 |
| Amplify | not in top 10 | #3 |
| Embed | not in top 10 | #3 |
| Love | not in top 10 | #3 |
| Loyoly | not in top 10 | #3 |
| Points | not in top 10 | #3 |
| Rewards Program | not in top 10 | #3 |
| Loyaly | not in top 10 | #4 |
| Refer | not in top 10 | #4 |
| Aci | not in top 10 | #5 |
| Bon Loyalty | not in top 10 | #5 |
| Compte Client | not in top 10 | #5 |
| Klaviyo | not in top 10 | #5 |
| Profrakt | not in top 10 | #5 |
| Vipps | not in top 10 | #5 |
| Clarity | not in top 10 | #6 |
| Customer Accounts | not in top 10 | #7 |
| Judge.me | not in top 10 | #7 |
| Odeme | not in top 10 | #7 |
| Pent | not in top 10 | #7 |
| Pent Library | not in top 10 | #7 |
| Pragma | not in top 10 | #7 |
| Recart | not in top 10 | #7 |
| Rewind Backups | not in top 10 | #7 |
| Customer Account | not in top 10 | #8 |
| Traducir | not in top 10 | #8 |
| Traducteur | not in top 10 | #8 |
| Klaviy | not in top 10 | #9 |
| Membership | not in top 10 | #9 |
| Prediko | not in top 10 | #9 |
| Referral | not in top 10 | #9 |
| Rewind | not in top 10 | #9 |
| Teem | not in top 10 | #9 |
| Transla | not in top 10 | #9 |
| Fera | not in top 10 | #10 |
| Subsc | not in top 10 | #10 |
In the App Store's organic search results, Gorgias ranks in the top 10 for 11 of the 3,620 searches we track and Smile for 45. They share one search, "gorgias", where Gorgias ranks #1 and Smile #2.
Frequently asked questions
Is Gorgias or Smile rated higher on the Shopify App Store?
Smile has the higher rating, 4.9 stars against 4.3. Smile has more reviews, 4,563 against 703.
Which has more reviews, Gorgias or Smile?
Smile has more reviews, 4,563 against 703.
Which ranks higher in Shopify App Store search, Gorgias or Smile?
In the App Store's organic search results, Gorgias ranks in the top 10 for 11 of the 3,620 searches we track and Smile for 45. They share one search, "gorgias", where Gorgias ranks #1 and Smile #2.
How is this comparison made?
Rankbase records the organic results merchants see when they search the Shopify App Store for 3,620 popular keywords, refreshed daily for published rankings and at least weekly for the rest. Each app's rating, review count, pricing label and Built for Shopify badge are taken from its App Store search result card, so they are exactly what merchants see; the date next to each app is the last time it appeared in any tracked top 10. Sponsored results are excluded, and nothing on this page is edited by hand, including for Rankbase's own apps.
More comparisons
Gorgias against other apps
Rankbase paired these two apps on September 8, 2026, when both ranked in the top 3 for "gorgias". The page stays as long as either app keeps ranking or the comparison keeps being read, and every number on it is refreshed from the App Store.
Rank higher on the Shopify App Store
Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.
Explore Rankbase →Built by Craftshift
Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.
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