SB: Helpdesk, Live Chat & FAQs vs Willdesk
How SB: Helpdesk, Live Chat & FAQs and Willdesk compare on the Shopify App Store: rating, review count, pricing, the Built for Shopify badge, and where each one ranks in the store's organic search results. Every number is the App Store's own and is never edited.
Updated September 8, 2026 · App Store dataSB: Helpdesk, Live Chat & FAQs vs Willdesk at a glance
As of September 8, 2026, SB: Helpdesk, Live Chat & FAQs is rated 4.6 stars from 317 reviews and Willdesk is rated 4.8 stars from 387 reviews on the Shopify App Store.
- Rating: Willdesk has the higher rating, 4.8 stars against 4.6.
- Reviews: Willdesk has more reviews, 387 against 317.
- Pricing: SB: Helpdesk, Live Chat & FAQs lists "Free to install", Willdesk "Free plan available".
| Fact |
SB: Helpdesk, Live Chat & FAQs
|
Willdesk
|
|---|---|---|
| Tagline | Improve customer service with Helpcenter ticketing & AI FAQs | Empower support with AI helpdesk, help center, Email inbox |
| Rating | ★ 4.6 | ★ 4.8 |
| Reviews | 317 | 387 |
| Pricing | Free to install | Free plan available |
| Built for Shopify | No badge | No badge |
| Data as of | September 8, 2026 | September 8, 2026 |
Ratings, review counts, pricing labels and badges are read from each app's Shopify App Store search result card. Rankings are the store's organic results for the searches Rankbase tracks; sponsored results are excluded.
Where each app ranks in App Store search
| App Store search |
SB: Helpdesk, Live Chat & FAQs
|
Willdesk
|
|---|---|---|
| Both apps rank · 3 searches | ||
| Helpcenter | #1 | #3 |
| Tidio | #8 | #6 |
| Helpdesk | #9 | #10 |
| Only SB: Helpdesk, Live Chat & FAQs ranks · 4 searches | ||
| Langshop | #2 | not in top 10 |
| Knowledge Base | #6 | not in top 10 |
| Chatty | #9 | not in top 10 |
| Customer Service | #9 | not in top 10 |
| Only Willdesk ranks · 9 searches | ||
| Trackingmore | not in top 10 | #2 |
| Dropshipman | not in top 10 | #3 |
| Privy | not in top 10 | #3 |
| Smsbump | not in top 10 | #4 |
| Crisp | not in top 10 | #5 |
| Intercom | not in top 10 | #5 |
| Ecomsend | not in top 10 | #7 |
| Richpanel | not in top 10 | #8 |
| Convertx | not in top 10 | #10 |
In the App Store's organic search results, SB: Helpdesk, Live Chat & FAQs ranks in the top 10 for 7 of the 3,620 searches we track and Willdesk for 12. They share 3 searches: SB: Helpdesk, Live Chat & FAQs ranks higher on 2, Willdesk on 1.
Frequently asked questions
Is SB: Helpdesk, Live Chat & FAQs or Willdesk rated higher on the Shopify App Store?
Willdesk has the higher rating, 4.8 stars against 4.6. Willdesk has more reviews, 387 against 317.
Which has more reviews, SB: Helpdesk, Live Chat & FAQs or Willdesk?
Willdesk has more reviews, 387 against 317.
Which ranks higher in Shopify App Store search, SB: Helpdesk, Live Chat & FAQs or Willdesk?
In the App Store's organic search results, SB: Helpdesk, Live Chat & FAQs ranks in the top 10 for 7 of the 3,620 searches we track and Willdesk for 12. They share 3 searches: SB: Helpdesk, Live Chat & FAQs ranks higher on 2, Willdesk on 1.
How is this comparison made?
Rankbase records the organic results merchants see when they search the Shopify App Store for 3,620 popular keywords, refreshed daily for published rankings and at least weekly for the rest. Each app's rating, review count, pricing label and Built for Shopify badge are taken from its App Store search result card, so they are exactly what merchants see; the date next to each app is the last time it appeared in any tracked top 10. Sponsored results are excluded, and nothing on this page is edited by hand, including for Rankbase's own apps.
More comparisons
SB: Helpdesk, Live Chat & FAQs against other apps
Rankbase paired these two apps on September 8, 2026, when both ranked in the top 3 for "helpcenter". The page stays as long as either app keeps ranking or the comparison keeps being read, and every number on it is refreshed from the App Store.
Rank higher on the Shopify App Store
Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.
Explore Rankbase →Built by Craftshift
Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.
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