Richpanel vs Gladly

Richpanel: AI Customer Support logo Richpanel: AI Customer Support vs Gladly: AI Customer Support logo Gladly: AI Customer Support

How Richpanel and Gladly compare on the Shopify App Store: rating, review count, pricing, the Built for Shopify badge, and where each one ranks in the store's organic search results. Every number is the App Store's own and is never edited.

Updated October 4, 2026 · App Store data

Maintained by Rankbase, built by a Shopify app developer

Richpanel vs Gladly at a glance

As of October 4, 2026, Richpanel is rated 4.9 stars from 138 reviews and Gladly is rated 4.7 stars from 29 reviews on the Shopify App Store.

  • Rating: Richpanel has the higher rating, 4.9 stars against 4.7.
  • Reviews: Richpanel has more reviews, 138 against 29.
  • Pricing: Richpanel lists "Free trial available", Gladly "Free plan available".
Richpanel and Gladly on the Shopify App Store, as of October 4, 2026: rating, review count, pricing label, the Built for Shopify badge, and the date each app's data was last read from the store.
Fact Richpanel Gladly
Tagline AI agents that resolve tickets end to end, with an AI manager Personalized 24/7 support across email, live chat, and more.
Rating ★ 4.9 ★ 4.7
Reviews 138 29
Pricing Free trial available Free plan available
Built for Shopify No badge No badge
Data as of October 4, 2026 October 4, 2026

Ratings, review counts, pricing labels and badges are read from each app's Shopify App Store search result card. Rankings are the store's organic results for the searches Rankbase tracks; sponsored results are excluded.

Where each app ranks in App Store search

Every Shopify App Store search Rankbase tracks where Richpanel or Gladly is in the top 10 today, with the position merchants see. Organic results only, across 3,798 tracked searches; sponsored placements never count.
App Store search Richpanel Gladly
Both apps rank · 1 search
Customer Support #1 #4
Only Richpanel ranks · 1 search
Richpanel #1 not in top 10

In the App Store's organic search results, Richpanel ranks in the top 10 for 2 of the 3,798 searches we track and Gladly for 1. They share one search, "customer support", where Richpanel ranks #1 and Gladly #4.

Frequently asked questions

Is Richpanel or Gladly rated higher on the Shopify App Store?

Richpanel has the higher rating, 4.9 stars against 4.7. Richpanel has more reviews, 138 against 29.

Which has more reviews, Richpanel or Gladly?

Richpanel has more reviews, 138 against 29.

Which ranks higher in Shopify App Store search, Richpanel or Gladly?

In the App Store's organic search results, Richpanel ranks in the top 10 for 2 of the 3,798 searches we track and Gladly for 1. They share one search, "customer support", where Richpanel ranks #1 and Gladly #4.

How is this comparison made?

Rankbase records the organic results merchants see when they search the Shopify App Store for 3,798 popular keywords, refreshed daily for published rankings and at least weekly for the rest. Each app's rating, review count, pricing label and Built for Shopify badge are taken from its App Store search result card, so they are exactly what merchants see; the date next to each app is the last time it appeared in any tracked top 10. Sponsored results are excluded, and nothing on this page is edited by hand, including for Rankbase's own apps.

More comparisons

Richpanel against other apps

Gladly against other apps

Rankbase paired these two apps on September 24, 2026, when both ranked in the top 3 for "customer support". The page stays as long as either app keeps ranking or the comparison keeps being read, and every number on it is refreshed from the App Store.

All app comparisons →   ·   Browse keyword rankings →

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Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.

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