The 10 Best Feedback Apps for Shopify

The top 10 apps merchants see when they search the Shopify App Store for feedback, in the exact order the store ranks them. Only Shopify's organic ranking is shown, never sponsored ads.

Updated October 10, 2026 · Organic ranking

Maintained by Rankbase, built by a Shopify app developer

The good news for this category is a plan fact that cuts the other way from most. Extensions on the thank-you and order status pages, which is where these surveys live, are available on every plan except the entry-level one. The extensions that render inside checkout itself are restricted to the top plan, and the separate post-purchase page between payment and thank-you can be occupied by only one app at a time. Surveys sit on the accessible surfaces, which is why this is one of the few checkout-adjacent things most stores can actually buy.

The awkward detail is where an answer goes. Shopify has no survey object, and its own tutorial says as much, leaving storage to the app or to metafields. There is also a timing catch worth knowing: on the thank-you page the order does not exist yet, and extensions there cannot change an order in any case. So an answer given at the most enthusiastic moment has to be attached to the customer's record afterwards rather than written onto the purchase as it happens.

1

Reputon Amazon Reviews

★ 4.9 (205 reviews) · Free to install

Import Amazon reviews - show product reviews & seller feedback
Built for Shopify
2

Zigpoll Customer Surveys

★ 5.0 (591 reviews) · Free plan available

Learn why customers buy with post-purchase and on-site surveys
3

Powerful Contact Form Builder

★ 4.9 (2,553 reviews) · Free plan available

Your all-in-one form app for custom forms, registration forms
Built for Shopify
4

Bizrate Customer Feedback

★ 5.0 (16 reviews) · Free

Collect Verified Shopper Feedback, NPS, & Seller Ratings
5

Gojiberry Survey & Feedback

★ 5.0 (32 reviews) · Free plan available

Easy-setup pre & post-purchase surveys for better ads & CVR
6

Chatty AI Chatbot & Live Chat

★ 4.9 (1,876 reviews) · Free plan available

AI livechat & helpdesk: AI chatbot inbox for sales and support
Built for Shopify
7

Klaviyo: Email Marketing & SMS

★ 4.7 (3,366 reviews) · Free to install

Email marketing, SMS, & WhatsApp that turn messages into sales
8

Grapevine Post Purchase Survey

★ 5.0 (230 reviews) · Free trial available

Post purchase, NPS & attribution surveys, unlimited responses
Built for Shopify
9

Reputon Customer Reviews App

★ 4.9 (1,165 reviews) · Free plan available

Get genuine Trustpilot or Google reviews with automated emails
Built for Shopify
10

Brevo PushOwl: Email,Push,SMS

★ 4.8 (2,298 reviews) · Free plan available

Grow Sales via Email Marketing, PopUp, Push Notifications, SMS

Compare the top 3 head-to-head

All app comparisons →

What to look for in a Feedback app

Where the answers end up: Attribution data is only worth collecting if it reaches the place you make decisions. Ask whether responses land on the order or customer in Shopify, or only inside the app and whatever it syncs to, because the second means your answer to "where did customers hear about us" leaves when the subscription does.
One question, asked well: This is the single moment a customer is most inclined to answer and it lasts about ten seconds. Tools that encourage a page of questions are working against you. Judge these on how good the one-question experience is and on response rates, not on how many question types they support.
What it does with the attribution it gathers: Self-reported attribution is most useful compared against what your analytics believes, and the two will disagree. Look for reporting that shows both rather than one that presents survey answers as the truth, since the value is in the gap between them.

Frequently asked questions

Which is the best Feedback app for Shopify?

Based on the Shopify App Store's own organic ranking for "feedback", Reputon Amazon Reviews currently holds the #1 spot, with a 4.9 star rating across 205 reviews. The best choice for your store still depends on your requirements, so compare the top results above.

How is this ranking determined?

We record the organic results merchants actually see when searching the Shopify App Store for "feedback", refreshed daily. Shopify's own sponsored ("Ad") results are excluded, so positions reflect its real search ranking rather than paid promotion. Source: the Shopify App Store search results for "feedback", you can verify the current ranking there yourself.

Which Feedback apps are Built for Shopify?

5 of the top 10 feedback apps hold the Built for Shopify badge: Reputon Amazon Reviews, Powerful Contact Form Builder, Chatty AI Chatbot & Live Chat, Grapevine Post Purchase Survey, Reputon Customer Reviews App.

What does the Built for Shopify badge mean?

Built for Shopify
Built for Shopify is the highest level of recognition Shopify awards an app. To earn the badge, an app must meet Shopify's standards for safety, performance, ease of use, and proven usefulness: it cannot slow down the admin, storefront, or checkout, must integrate seamlessly into the Shopify admin, and must demonstrate quality through installs, reviews, and ratings over time. When comparing similar apps, preferring ones with the badge is a safe default. Learn more about the Built for Shopify badge →

As of October 10, 2026, the top-ranked feedback app on the Shopify App Store is Reputon Amazon Reviews, with a 4.9 star rating across 205 reviews. 5 of the top 10 carry the Built for Shopify badge, and the average rating is 4.9 stars across 12,332 reviews.

Related keyword rankings

All Feedback rankings → · Browse all keywords →

Rank higher on the Shopify App Store

Rankbase helps Shopify app developers track keyword positions, analyze install click data, and optimize app listings to rank higher in the Shopify App Store.

Explore Rankbase →

Built by Craftshift

Rankbase is made by Craftshift, a Shopify Partner building apps for product images, variants, and bulk catalog work. We built Rankbase to track the App Store rankings of our own apps first, then opened it to other developers, and this directory grew out of that work. The rankings on these pages are Shopify's own organic search results; we never edit them, including for our own apps.

Craftshift apps on the Shopify App Store